The Republic of the Marshall Islands (RMI) Registry’s Maritime Services Group (MSG) held its first meeting of 2019 at International Registries, Inc.’s (IRI’s) Ft. Lauderdale, Florida office. The January 2019 MSG meeting focused on the strategic development of the organization, including effective internal communication, particularly from the regions about local owner/operator concerns, and efficient customer service. Leadership training was held on the last day of the meeting which was led by two representatives of HR Consulting from Spinnaker Global. More than 45 representatives attended the meeting from offices in Baltimore, Busan, Dubai, Fort Lauderdale, Geneva, Hong Kong, Houston, Rio, Roosendaal, London, Long Beach, Majuro, Mumbai, New York, Piraeus, Reston, and Shanghai.
IRI has focused the last several years on building technology resources in its 28 offices while also promoting strong relationships between the offices for unified and effective service delivery. No international shipping operation can afford to be inconvenienced or have vessels delayed because their flag State does not have an office open or a representative available that can immediately address the customer’s needs. These MSG meetings are a means to strategize with worldwide personnel and develop more efficient ways to support the RMI Registry’s client base. All worldwide regions maintain technical and marine safety resources to provide local responses to operational inquiries. These are important coordination meetings to ensure the RMI serves as the world’s local flag, providing RMI flagged vessels with a fast and high-quality service.